Last updated: [17th Of June 2025]
At “Gold Supplements”, we aim to ensure your satisfaction with every purchase.
1. Eligibility for Returns
Returns are accepted within 14 days of receiving your order if:
The item is unused, sealed, and in original packaging
The wrong item was delivered
The product is damaged or defective upon delivery
2. Non-Returnable Items
Opened or used supplements
Products with broken seals
Clearance or promo items
3. Refund Process
If approved, refunds will be issued via:
Store credit
Bank transfer
Original payment method (if applicable)
4. Return Process
To initiate a return:
Contact us on Whatsapp within 14 days.
Provide your order number and reason for return.
Our team will arrange pickup or request that you drop it at a partner location.
5. Shipping Costs
Return shipping is covered if the product was defective or incorrect. In all other cases, the customer bears the shipping cost.
6. Exchanges
If you prefer an exchange instead of a refund, please indicate this in your return request.